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Staffed
24 hours a day, 365 days a year, the Sheriff's
Communications Center provides the highest quality,
professionally competent public safety services to
over one million residents of San Diego County.
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The
Sheriff's Department is the largest law enforcement
agency in the county, with a jurisdiction spanning more
than 3600 square miles. The Sheriff's Department
provides law enforcement and public safety services to
all unincorporated areas of the county.
Additionally, the department provides contracted,
municipal law enforcement and public safety services for
nine incorporated cities within the county, which
includes Encinitas, Del Mar, Solana Beach, Vista, San
Marcos, Poway, Santee, Lemon Grove, and Imperial Beach.
Emergency
Services Dispatchers process over 1600 calls for law
enforcement services each day, with approximately one third of those
being 9-1-1 calls. In addition to providing
communications services to the various divisions in the
Sheriff's Department, the center provides communications
services for a myriad of other county agencies,
including Public Works, Roads Department, Probation, and
the District Attorney's Office.
During the year of 2007, Sheriff’s Dispatchers handled
approximately 171,000 9-1-1 calls (30,300 of these calls
were wireless), with the average caller only having to
wait 5 seconds before their call was answered (the State
recommended maximum average answering time is 10
seconds). Dispatchers answered approximately
438,000 calls on the administrative (non-emergency)
lines, with the average caller only waiting 40 seconds.
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