San Diego Sheriff - "How Are We Doing?" Web Form

The San Diego Sheriff's Department is committed to providing the highest quality and most efficient service to the courts and citizens of San Diego County. By responding to our Court Services Bureau's Customer Satisfaction Response, you will assist us in realizing our goal. It is not necessary to complete all sections of this form. Please leave blank any sections that do not apply. This form is confidential and your identity is not logged by this office. Please be candid.

Where did you come in contact with a member of our division?:
Date of your Visit or Contact:	Example - mm/dd/yyyy
Reason for your Visit or Contact:
If your contact was not at our office/courthouse, please skip to: FIELD SERVICES, TELEPHONE, or WEB

LOBBY SECURITY SCREENING	Poor Excellent
1. Appearance of personnel?
2. Politeness/Professionalism ?
3. Willingness to Help?
4. Knowledge?

Comments?

COURT SERVICES - BAILIFF	Poor Excellent
1. Appearance of personnel?
2. Politeness/Professionalism ?
3. Willingness to Help?
4. Knowledge?

Comments?

OFFICE SERVICES	Poor Excellent
1. Appearance of personnel?
2. Politeness/Professionalism?
3. Willingness to Help?
4. Knowledge?
5. Please indicate whether the office employee was:

Comments?

FIELD SERVICES	Poor Excellent
1. Appearance of personnel?
2. Politeness/Professionalism?
3. Willingness to Help?
4. Knowledge?
5. Please indicate whether the field employee was:

Comments?

TELEPHONE CONTACT	Poor Excellent
1. Was your call handled timely?
2. Politeness/Professionalism?
3. Willingness to Help?
4. Knowledge?

Comments?

WEB SITE VISIT	Poor Excellent
1. Did the pages load in a timely manner?
2. Was information presented in a logical order?
3. Was the information easy to understand?
4. Did we provide the information/services that you needed?
5. Overall, were you satisfied with the quality of our web this web site?
6. How frequently do you use the Sheriff's Court Services web site?	daily weekly monthly yearly

7. What did you like best about the Sheriff's Court Services web site?

8. What do you like least about the Sheriff's Court Services web site?

9. What services would you like to see provided on the Sheriff's web site?

OVERALL COURT SERVICES BUREAU SERVICE LEVEL COMMENTS

How would you rate the overall quality of service provided by the Court Services Bureau?

What are we doing right? - Use the space provided below:

How can we better serve you? - Use the space provided below:

Is there a Court Services Bureau employee you would like to recognize for outstanding service?
Please tell us why - Use the space provided below:

General Comments - Use the space provided below:

(Optional) You Name, Telephone, and/or E-mail address:

We welcome additional comments to the: Court Services Bureau. We appreciate the time taken to respond to this survey, and look forward to serving you again in the future. You may also provide comments on San Diego County's web site by clicking here.

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Revised: 01/02/2006