California Penal Code 851.5 establishes the right of an arrested person to make at least three free local telephone calls upon being booked: one call to an attorney, one to a bail bond agent, and one to a relative or other personal contact. In addition to any telephone access provided by the arresting agency, the intake holding areas of the jails are equipped with phones providing free local calls. Long distance calls may be made “collect.” Depending on the facility, additional free phones may be available during the booking process.

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After completing the booking process, inmates remaining in custody will be assigned to a housing module, where telephones are available in common areas, or “dayrooms.” Under normal conditions, inmates have access to phones several hours each day. Telephones are not available during certain activities such as meals, medication distributions, temporary lockdowns, etc. In the evenings, telephones are generally available until night count is conducted, after which time the phones are unavailable for the rest of the night. Telephone access may also be restricted for disciplinary reasons against an individual inmate or an entire housing module.

Inmates cannot receive incoming phone calls or messages. In the event of an emergency, please contact the facility where the inmate is housed and ask to speak with a supervisor. He or she will determine if notification to the inmate is appropriate.

Inmate telephone service is provided through Securus Technologies. To help the inmates stay connected with the outside world, Securus provides several calling options described in the following brochures:

Securus Telephone Service Guide (English)
Securus Guía de Servicio Telefónico (Español)

For other Customer Service Issues regarding inmate telephone services, please contact Securus at 1 (800) 844-6591 or online at www.securustech.net.